My moving date is not final. What should I tell you?
Share your expected dates, when you expect access to the keys and when the rooms are likely to be ready. We will discuss a suitable cleaning window and confirm availability. A preferred date remains a request until the appointment is agreed.
Do all the rooms have to be empty?
No. Tell us what furniture will remain and which areas you would like cleaned. We confirm what can be accommodated and what should be cleared beforehand, including any heavy or fragile items.
Are hallways and landings included automatically?
List them in your enquiry so the quote covers the areas you want. Tell us the rooms, staircases and connecting spaces rather than assuming the whole floor or property is included.
Can I add the sofa and chairs I am keeping?
Yes. Include the number of seats or chairs and photos of each type. We assess fabric and construction before confirming suitable cleaning and quote for the requested items together.
What if moving furniture uncovers a stain?
Send a wider photo and a close-up, with the cause and any products already used if known. We assess the patch and explain the likely result and treatment before starting. Wear, permanent colour change and some old stains may remain.
When can new furniture go onto the cleaned carpet?
Drying depends on fibres, treatment, temperature, humidity and airflow. Tell us the delivery date so we can discuss timing, and follow our advice before placing furniture. Keep children and pets off treated carpets and furniture until fully dry.
What photos should I send for a quote?
Show each room from a doorway or corner, including the carpet and any problem areas. For furniture, send a whole-item photo and any care label. Add close-ups of marks and list stairs, landings and item quantities. Approximate room measurements can help if you have them.